Terms & Conditions

Batik Indah - Terms and Conditions

Naturally we would love to answer your questions fully, so if you have anything you want to ask us or are unsure about, simply contact us. However, to save you time, we have listed the most common questions we get asked below:

1. Payments
Batik Indah is a wholesale company and therefore operates on a wholesale system. All retail sales should be ordered via our sister retail site at Sassak.

Payment for all products should be made on delivery. We accept most major credit cards, cheques or cash.

2. Deliveries
We believe that our product prices are very competitive and therefore we do not include delivery into the price that we offer to you. Any orders above £300 are free of charge and will made via one of our fleet of delivery vehicles. Subject to availability, we aim to deliver your goods within 6 weeks at the very most. All items are sold from stock and in the rare event that an item is not available, we will contact you with details of an estimated delivery date. Should you require your order sooner we can send them out via courier for receipt within 3-4 working days. There will be a surcharge for courier deliveries.

We offer delivery to any mainland UK address but there may be a surcharge for delivery to the Islands of mainland UK. Should this be the case, we will contact you upon receipt of your order to confirm the details.

3. Courier Parcel prices
We use UK Mail to send parcels and the minimum price for a consignment is now £10 + VAT. The cost after that depends on weight and we are happy to let you have more details – please contact Jo Slater-Bishop, our warehouse manager, on 01579 348887 who will be very happy to help.

We use the freight company Pallex to send out pallets to our customers. The cost of ½ pallet starts at £40.00 + VAT and the cost of a full pallet starts at £60.00 + VAT. Again, the final cost of the pallets depends on weight and the area of delivery of the pallets so please contact Jo for further details.

4. Web Orders
After placing an order online a member of our sales team will contact you to disscuss availability and a delivery schedule. We always endeavour to do this within 1-2 working days of you placing the order. All orders are subject to availability. If a particular item you require is out of stock we can always offer you an alternative.

5. Minimum Orders
The minimum order value we accept is £300 before VAT.

6. Placing An Order
We try to make placing your order as task free as possible. Orders can be made
by phone, fax, email, or here online at our website or via a visit from our exhibition
vehicle.

7. Product Disclaimer
All products in our catalogue are hand crafted by our suppliers in Java, Lombok, Bali and India using traditional methods. Minor variations or irregularities are characteristic of these handcrafted origins and occasionally there is deviation in colour and grain of wood. This is part of the finish and testimony to the uniqueness of each piece. Our wood is dried by our suppliers in their own kiln to what should be considered acceptable moisture content for a solid wood product in this price region. Wood is a natural fibre and as such can never be guaranteed. However it is extremely rare that the structural integrity of the item is compromised.

If you experience any wood reaction in your product this can usually be remedied although we feel that this naturally occurring flaw actually enhances the character of each product. Any splits or cracks can be filled with dark furniture wax or simple application of sandpaper, stain and wax will rectify many irregularities. At Batik Indah we make every effort to reduce such instances, but by the very nature of the product complete elimination is impossible. Should you have any genuine problems with your product please get in touch and we will make every effort to make a replacement or credit you.

Our furniture / crafts are of ethnic origin and being timber based products they may be subject to moisture movement over a period of time as a result of climatic differences between Indonesia and the UK

8. Returns / Complaints
At Batik Indah we make every effort to reduce such instances, but by the very nature of the product complete elimination is impossible. Should you have any genuine problems with your product please get in touch and we will make every effort to make a replacement or credit you.

In the event of damage or other complaint please advise us within 14 days of receipt otherwise no credit or claim can be allowed.

9. Copyright
All images contained on this site remain the sole copyright of Batik indah. Should you wish to use any of these images you should contact us